I went to see my favorite client today, the one with cows and catapults. They went quiet for some time, probably really impressed by the document our companies agreed on after the tough time of the last two weeks. They call it “Agreement on Issue Handling”. I call it “Customer Behavior Rules”.
Gill Andrews is a content creator and a web consultant from Germany. When she is not writing or analyzing websites, she is probably running after her toddler son or eating chocolate cake (because writing and running after toddlers requires a lot of energy). Read more about Gill on www.Gillandrews.com
